LEGAL INFORMATION
This website is the property of and is published by Essential Parfums, S.A.S with a capital of 5000 euros, registered with the RCS of Paris n.830 888 558 and whose intra-community VAT number is FR38830888558.
Registered office: 176 bd St Germain 75006 Paris
Contact e-mail address: contact@essentialparfums.com
Publication manager: Geraldine Archambault
Host: OVH - SAS RCS Lille Métropole 424 761 419 00045
Registered office: 2 rue Kellermann - 59100 Roubaix - France; OVHcloud support switchboard telephone contact: 1007
Last update date: 10/02/2025
PREAMBLE
These General Terms and Conditions of Sale (hereinafter the ‘GTCS’) apply to the sale of perfumes and related products (hereinafter the ‘Products’) to consumer customers within the meaning of the preliminary article of the French Consumer Code (hereinafter the ‘Customer’) on the website www.essentialparfums.com (hereinafter the ‘Site’). The general conditions of sale applicable to sales of Products to professional customers are available on request.
Essential Parfums S.A.S can modify or update these General Sales Conditions at any time. You can consult the current version of the Terms and Conditions at any time by clicking on the links ‘Terms and Conditions’.
Orders placed through the Site are reserved for consumers over the age of 18 and for non-professional ‘end-users’. The resale or distribution of Products purchased on the Site by consumer or non-professional customers is strictly forbidden.
These Terms and Conditions only apply to the relationship between Essential Parfums S.A. S and non-trading natural person users, in the following territory(ies): ALBANIA - ALGERIA - GERMANY - ANDORRA - SAUDI ARABIA - ARMENIA - AUSTRIA - BAHRAIN - BELGIUM - BOSNIA AND HERZEGOVINA - BULGARIA - CAMBODIA - CAMEROON - CANADA - COLOMBIA - SOUTH KOREA - CROATIA - DENMARK - EGYPT - UNITED ARAB EMIRATES - SPAIN - ESTONIA - UNITED STATES - FINLAND - FRANCE - GEORGIA - GHANA - GIBRALTAR - GREECE - GUADELOUPE - GUERNSEY - FRENCH GUIANA - HONG KONG - HUNGARY - INDIA - INDONESIA - IRELAND - ICELAND - ITALY - JAPAN - JERSEY - JORDAN - KENYA - KUWAIT - REUNION ISLAND - LATVIA - LEBANON - LIECHTENSTEIN - LITHUANIA - LUXEMBOURG - MACEDONIA - MALAYSIA - MOROCCO - MARTINIQUE - MAURITIUS - MOLDOVA – MONACO - MONTENEGRO - NAMIBIA - NIGERIA - NORWAY - OMAN - PANAMA - PARAGUAY - NETHERLANDS - PERU - PHILIPPINES - POLAND - PORTUGAL - QATAR - CZECH REPUBLIC - ROMANIA - UNITED KINGDOM - RWANDA - SERBIA - SINGAPORE - SLOVAKIA - SLOVENIA - SRI LANKA - ST. MARTIN - SWEDEN - SWITZERLAND - TAIWAN - THAILAND - TUNISIA - VENEZUELA - VIETNAM - ZAMBIA (hereinafter the ‘Users’).
Outside these territories, it is not possible to order Products.
CONTRACT WITH ESSENTIAL PARFUMS S.A.S
The parties agree that their relationship will be governed exclusively by a contract composed of the following texts:
- the GCS in the version in force at the time the order is placed by the customer and
- Essential Parfums S.A.S personal data processing policy accessible here to the exclusion of any other condition available on the Site.
PRODUCTS
Essential Parfums S.A.S takes great care in the presentation of the Products on the Site in order to meet the requirements of article L.111-1 of the French Consumer Code. Nevertheless, the photographs illustrating the Products are only indicative and do not enter into the contractual field.
The Products comply with current French legislation. In case of delivery outside of France, Essential Parfums S.A.S cannot be held responsible in case of non-respect of the legislation of the country in which the Product will be delivered. It is the responsibility of the Customer to verify with the local authorities of the country where the Products will be delivered the possibilities of importing or using the products and services that he/she plans to order.
Essential Parfums S.A.S cannot guarantee that the information on the packaging of the Products will be translated into all the languages of the European Union. However, this information is available in French and English.
AVAILABILITY
The Products offered for sale by Essential Parfums S.A.S are those that appear on the Site, on the day of the consultation of the Site by the Customer, within the limit of available stocks and subject to the conditions stipulated in the preamble above. Essential Parfums S.A.S reserves the right to withdraw Products from sale at any time.
Essential Parfums S.A.S declines all responsibility in case of stock shortage or unavailability of Products.
In the event that a Product is unavailable after the Order has been placed, Essential Parfums S.A.S will contact the Customer by email or telephone as soon as possible to propose another article presented on the Site as a replacement, or to cancel the Order. In case of cancellation of the Order, the Customer is immediately reimbursed if the bank account has been debited.
PROMOTIONAL OFFERS - SAMPLES - GIFT CARDS
The purchase of your first sample set automatically entitles you to a voucher for the amount of the sample set via a promotional code. This discount voucher is :
- unique, attached to the Customer Account for which the purchase of the first sample set was made.
- personal and non-transferable. It is only valid for the Customer Account to which it has been allocated.
- to be used in full and on a single occasion exclusively for the purchase of a 100ml or 30ml perfume on the Site.
If the Customer purchases several sample boxes, they will only receive one promotional code valid in full and on a single occasion for the purchase of a 100ml or 30ml perfume.
- valid for 1 month from the date the order is placed.
The Customer automatically benefits from a fifteen percent (15%) discount for the simultaneous grouped purchase of a 100ml Eau de Parfum and a 150ml refill of the same perfume. This discount is applied immediately to the total amount of the 150 ml refill.
For any Order over eighty euros including all taxes but excluding shipping costs (80€TTC excluding shipping costs), Essential Parfums S.A.S offers the Customer the possibility of receiving two (2) perfume samples of his or her choice from a range of available samples. In case of unavailability of certain samples in the range offered to the Client, these samples can be replaced by Essential Parfums S.A.S, without prior notification to the Client.
The Site allows the Customer to purchase Gift Cards. Here is how to use them:
1. The Gift Card is valid only on the Site and in our two Paris boutiques
Rive Gauche / Saint-Germain: 182 boulevard Saint-Germain 75006 Paris
Rive Droite / Marais: 32 rue du Bourg Tibourg 75004 Paris
2. For one (1) year from the date of purchase
3. It can be used in one or more instalments. This means that the amount can be applied to one or more different purchases, on different dates, within the validity limit of one year from the date of purchase.
4. To use the credits associated with a Gift Card on the Site, during the payment stage of the Order, Customers must enter their Gift Card number in the space provided. The corresponding amount will be automatically deducted from the total amount of the Order.
5. If the Gift Card balance is insufficient, the Customer may pay the difference by credit card or PayPal.
6. The Gift Card balance can be consulted via the email received when the Gift Card was purchased.
The Gift Card cannot be reimbursed in cash, by cheque or by bank card. The Site's general terms and conditions of sale apply to Gift Cards.
The Gift Cards are only applicable on the Site and in the two Parisian boutiques of Essential Parfums S.A.S. The Gift Cards are not valid on any site other than the Site.
Gift Cards can be used to pay for any item in the shopping basket, whether it is an item or delivery costs.
PRICES
The prices of the Products and services are fixed and indicated in Euros, inclusive of all taxes (€TTC), excluding delivery costs, which are invoiced in addition and specified to the Customer at the time of final confirmation of the Order.
The price in force is that indicated on the Site at the time the order is placed. All Orders are invoiced at the price inclusive of all taxes, with French VAT applicable on the day of the Order.
Essential Parfums S.A.S reserves the right to freely modify the price of the Products at any time and without notice, without any other formality than to post the modifications on the Site. Where applicable, these modifications do not affect Orders placed before their entry into force. Products are invoiced on the basis of the prices in force at the time the Order is registered, subject to availability of the products ordered.
The price invoiced is that indicated on the Order confirmation sent by email to the Customer.
The Products remain the property of Essential Parfums S.A.S. until full payment has been received by Essential Parfums S.A.S. The Customer assumes all risks concerning the Products (notably loss, theft or deterioration) from the moment the Order is handed over to the Customer (by the carrier or the postal services in the case of delivery; upon collection of the Order in the case of Click & Collect).
ORDERING PROCEDURES
If the User wishes to place an order on the Site, it is not necessary to create a Customer Account; this is recommended if the User, once he/she has become a Customer, wishes to retrieve his/her order history.
To create an account, the User must provide his/her name, telephone number and e-mail address. This information must be accurate, up-to-date and complete. If the information provided at the time of registration changes, the User must immediately modify this information in their online account.
Strictly confidential and personal identifiers and passwords are chosen by the Customer during the Customer Account creation process. The Customer undertakes to keep his/her login and password confidential and not to divulge them to any person whatsoever. They are solely responsible for the use of their login details and passwords and for access to the Site, unless there is proof of fraudulent use, which they must then prove. Any operation carried out using the Customer's identifiers and passwords is deemed to originate from the Customer, who alone is responsible for it. Any fraudulent use of identifiers and passwords of which the Client is aware must be immediately notified in writing to Essential Parfums S.A.S.
In the hypothesis that the User did not wish to create a customer account, at the time of the finalization of the order, a certain amount of information will be requested in order to (i) proceed with the payment and (ii) allow Essential Parfums S.A.S to deliver the order.
Essential Parfums S.A.S limits the quantity of Products ordered per basket and can refuse Orders for the same Product in large quantities.
Thus, any Order of more than ten (10) identical Products by the same Customer (identical identifiers or identical delivery address) is forbidden and may lead to the cancellation of non-conforming Orders or even to controls by Essential Parfums S.A.S. during which the Customer will have to demonstrate that he is not a professional.
Payment
The Customer can pay by credit card via the payment service provider STRIPE whose general conditions are available here or by PAYPAL whose general conditions are available here.
The SSL encryption process is used to protect all data relating to personal information and means of payment.
For certain orders, the Customer may be asked to make an authenticated and secure payment using the 3D Secure system (via ‘Verified by Visa®’ or ‘MasterCard® SecureCode’). In this case, the Customer must enter the personal information requested by his/her bank in order to finalise the payment.
The bank account will only be debited when the Order is shipped.
The Customer guarantees Essential Parfums S.A.S that he/she has the necessary authorizations to use the method of payment chosen when validating the Order. In case of refusal by the bank, the Order will be automatically cancelled and the Customer will be informed by email.
When placing an Order, the Customer may choose to:
- have it delivered to an address of their choice.
Depending on this address and the country of delivery, delivery charges may apply.
For security reasons, when the delivery address is a P.O. Box, a student residence address, a Cedex address or a hotel address, Essential Parfums S.A.S will not process the Order and it will be cancelled. No sum will be debited from the bank account linked to the Order in question.
Upon delivery of the Order, the Customer must check the conformity and condition of the Order in the presence of the carrier and, if necessary, express any reservations regarding apparent defects (missing product, damaged package).
The Customer is invited to contact Essential Parfums' Customer Service as soon as possible after receipt of the products. If, after a period of 7 days from the date of the Order, no parcel has been delivered and no delivery notice has been left, it is recommended to check the status of the parcel on the carrier's website. The Customer may also contact Customer Services by email: contact@essentialparfums.com
Country of delivery
Products purchased can only be delivered to the following territories:
ALBANIA - ALGERIA - GERMANY - ANDORRA - SAUDI ARABIA - ARMENIA - AUSTRIA - BAHRAIN - BELGIUM - BOSNIA AND HERZEGOVINA - BULGARIA - CAMBODIA - CAMEROON - CANADA - COLOMBIA - SOUTH KOREA - CROATIA - DENMARK - EGYPT - UNITED ARAB EMIRATES - SPAIN - ESTONIA - UNITED STATES - FINLAND - FRANCE - GEORGIA - GHANA - GIBRALTAR - GREECE - GUADELOUPE - GUERNSEY - FRENCH GUIANA - HONG KONG - HUNGARY - INDIA - INDONESIA - IRELAND - ICELAND - ITALY - JAPAN - JERSEY - JORDAN - KENYA - KUWAIT - RÉUNION - LATVIA - LEBANON - LIECHTENSTEIN - LITHUANIA - LUXEMBOURG - NORTH MACEDONIA - MALAYSIA - MOROCCO - MARTINIQUE - MAURITIUS - MEXICO - MOLDOVA – MONACO - MONTENEGRO - NAMIBIA - NIGERIA - NORWAY - OMAN - PANAMA - PARAGUAY - NETHERLANDS - PERU - PHILIPPINES - POLAND - PORTUGAL - QATAR - CZECH REPUBLIC - ROMANIA - UNITED KINGDOM - RWANDA - SERBIA - SINGAPORE - SLOVAKIA - SLOVENIA - SRI LANKA - ST MARTIN - SWEDEN - SWITZERLAND - TAIWAN - THAILAND - TUNISIA - TURKEY - VENEZUELA - VIETNAM - ZAMBIA
Delivery methods
Orders are delivered via DPD, Colissimo, Fedex and DHL, in accordance with the indicative delivery times below, plus the time taken to process your order. For Orders processed by these carriers, Customers can track their parcel on www.dpd.com, www.fedex.com, www.dhl.com, or www.colissimo.fr, by quoting the parcel number available in the dispatch confirmation email.
As an indication, the non-contractual delivery times are as follows :
- Metropolitan France and Monaco: 2 working days.
- European Union countries: 3 to 7 working days (depending on destination).
- Other countries: variable depending on destination.
Due to public holidays, Orders may be subject to an additional delay of 1 to 2 days.
Delivery charges
- Pick up your order at the point of sale.
Pick-up at a point of sale can only be done in Essential Parfums boutiques.
In this case, the Customer is notified of the availability of the Order by email, which is only sent to the Customer once the Order is available. Customers have one week (7 days) in which to collect their Order. If the order is not collected within this period, the Customer shall be sent a reminder by e-mail. If the customer fails to respond to this reminder (collection or reply to the e-mail) within three days, the Order shall be cancelled and the customer refunded.
As shop opening times may vary, please consult the Stores page.
If the Order is collected by a person other than the Customer, that person must present the order number and the original of the Customer's identity document in order to take possession of the Order.
RETURNS AND REFUNDS
The Customer has the right to cancel the Order and return the Products in their original, unopened packaging, without giving any reason, within fourteen (14) working days from the date of receipt of the Order.
If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the initial shipping costs shall be refunded to the Customer in full; the cost of returning the Product(s) shall be borne by the Customer.
To return a Product, simply contact contact@essentialparfums.com customer service by filling in the standard form below:
MODEL RETRACTION FORM
(Please complete and return this form only if you wish to return a Product).
For the attention of [the professional here inserts his/her name, geographical address and e-mail address] :
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below:
Ordered on (*)/received on (*) :
Name of consumer(s) :
Address of the consumer(s) :
Signature of the consumer(s) (only in the case of notification of this form on paper) :
Date :
(*) Delete as appropriate.
Products must be returned to the address indicated by Customer Service, in their original packaging and complete so as to enable them to be remarketed in new condition, and accompanied by a copy of the purchase invoice for optimum management. Only items returned in their original condition will be accepted and refunded.
The right of withdrawal does not apply, in accordance with legal provisions, to consumable products that have been opened and/or used, to products whose protective covers or seals have been opened, or to products or product packaging that have been damaged so that they cannot be remarketed.
Article L211 -4 of the French Consumer Code: The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter is his responsibility under the contract or was carried out under his responsibility.
Article L211 -5 of the French Consumer Code: In order to conform to the contract, the goods must : Be fit for the use normally expected of similar goods and, where applicable, correspond to: the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model; present the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-12 of the French Consumer Code: Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods.
Article 1641 of the French Civil Code: The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Article 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller may be discharged of the apparent defects.
For any reason of return (non-conforming or damaged product, error by Essential Parfums S.A.S on the content of the order etc.), the Client must contact Customer Service by email at the following address contact@essentialparfums.com.
Any refund of returned products will be made within fourteen (14) calendar days of the date Essential Parfums S.A.S received the returned products.
For reasons related to the transport of products containing alcohol such as the Products, the following conditions apply:
- The Product must not be opened and must be returned in its original packaging.
- In the event of the return of a defective or damaged Product on the outward journey, the Customer must ensure that the bottle is still hermetically sealed (if this is not the case, please contact Customer Services).
In case of retraction or implementation of the guarantee leading to a refund, once the Products are returned in accordance with the provisions of this article 8, the Client will be refunded by a transfer to the account debited at the time of purchase of the Products within 14 days of receipt of the Products by Essential Parfums S.A.S. Essential Parfums S.A.S. does not offer refunds, even partial, if the Product has been received as a gift.
LIMITATION OF LIABILITY
Essential Parfums S.A.S. is bound to an obligation of result regarding the delivery of its Products. However, the Customer remains the sole judge of the appropriateness and adaptation to his needs and consumption of the articles he orders.
In no case will Essential Parfums S.A.S. be held responsible for any indirect, incidental, special or accessory damage, and notably, but not exclusively, loss of use, loss of profit or loss of opportunity resulting from the purchase of Essential Parfums products on the Site.
Essential Parfums S.A.S cannot be held responsible for the use of products that do not conform to their intended purpose.
Essential Parfums S.A.S does not guarantee that the Site will be available continuously, without temporary interruption, without suspension or without error. Essential Parfums S.A.S does not guarantee that the Site is free of viruses.
Essential Parfums S.A.S declines all responsibility in case of technical problems on the Site and reserves the right to cancel an order if the price or quantity of a Product is altered for any technical reason beyond its control.
Subject to applicable regulatory provisions, the texts, photos, videos, data, posters, logos, brands and other elements present on the Sites are provided ‘as is’, accessible according to the availability of the Sites and without any express or implicit guarantee on the part of Essential Parfums S.A.S. Their use is at the risk and peril of Internet users, under their entire responsibility. In particular, the use of hypertext links may lead Internet users to consult other servers in order to obtain the information sought, servers over which Essential Parfums S.A.S has no control and does not intend to assume any risk relative to their content.
Without limiting the scope of the other provisions of the CGV, the responsibility of Essential Parfums S.A.S can only be retained in case of proven fault exclusively attributable to it. Essential Parfums S.A.S reserves the right to suspend the operation of the Site.
INTELLECTUAL PROPERTY RIGHTS
The intellectual property rights attached to the Products sold on the Site are and remain the exclusive property of Essential Parfums S.A.S. or of the holders of the rights who have granted Essential Parfums S.A.S. an exclusive license to use them.
No one is authorized to reproduce, exploit, diffuse or use in any way whatsoever, even partially, the intellectual property rights, without the prior written consent of Essential Parfums S.A.S.
In general, any unauthorized reproduction or representation of brands, logos, drawings, models, literary, musical, audiovisual or photographic works, and more generally any element likely to be protected by an intellectual property right accessible on the Site, is forbidden and would constitute an infringement as defined by articles L335-2 and following of the Intellectual Property Code, unless this reproduction or representation is exclusively reserved for strictly personal and private use.
PERSONAL DATA
Essential Parfums S.A.S may collect personal data communicated in particular when subscribing to its newsletter, creating an account or ordering a product on the Site.
Information and data concerning Users are collected by Essential Parfums S.A.S. This data is necessary for the management of orders and for our commercial relations. It may be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable us to improve and personalise the services we offer you and the information we send you.
Any personal information that you may transmit to Essentiel Parfums S.A.S for the use of certain services is subject to the provisions of the French Data Protection Act no. 78-17 of January 6, 1978.
The User has the right to access, rectify and delete personal information concerning him or her, as well as the possibility of objecting to the processing of this data. This opposition can be exercised at any time by sending a letter to the following address:
Essential Parfums SAS - 176 Bd St Germain, 75006 Paris - France
Or an e-mail to: contact@essentialparfums.com
FORCE MAJEURE
Neither Party will be responsible for the total or partial non-execution of its obligations under this contract, if this non-execution is caused by an event constituting force majeure.
The Party invoking an event constituting force majeure must notify the other Party within five working days of the occurrence or threat of such event.
The Parties agree that they must consult each other as soon as possible in order to determine together how the order will be carried out for the duration of the force majeure event.
After a period of one (1) month of interruption due to force majeure, Essential Parfums S.A.S. may not honour the order, and will reimburse the Client if necessary.
COMPLETENESS OF THE CONTRACT
In accordance with the provisions of Title I of Book VI of the French Consumer Code, Essential Parfums has designated the CMAP (Centre de Médiation et d'Arbitrage de Paris, 39 avenue Franklin D. Roosevelt, 75008 Paris) as a consumer mediator.
The CMAP can be contacted by the consumer with a request for mediation via the online form, accessible on the website www.cmap.fr; Consumer page, after having made written approaches to Essential Parfums and that these have been unsuccessful.
APPLICABLE LAW
The present CGV and the contractual relations between Essential Parfums S.A.S and the Customer are subject to French law.
For customers domiciled in France, any dispute arising from the application or interpretation of the GCS is subject to the jurisdiction of the customer's place of residence. For customers domiciled outside of France, any dispute arising from the application or interpretation of the CGV is the exclusive competence of the courts of the jurisdiction of Paris, where Essential Parfums S.A.S. has its permanent establishment.